Access and Manage Powerdialer

Power Dialer

It is an automated calling system designed to streamline outbound calls by dialing numbers sequentially from a power dialer list.  It minimizes downtime and improves efficiency by automating call placement and connection. Ideal for sales and support teams, it boosts productivity by eliminating manual dialing and delays.

Introduction

• Purpose: Step by step explanation on all operations that can be performed on the Power Dialer

Step-by-Step Instructions

Step 1: Power Dialer List

• Description: This is the Power Dialer List page, where you can view all power dialer lists created by you or assigned to you. Each list displays basic details such as:

• Name
• Description
• Count
• Pending
• Assigned to
• Sessions
• Created at

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Step 2: Power Dialer List Details

• Description: Here, you can view all the contacts assigned to the list along with the status of each contact, such as Pending, Completed, No Answer, etc. At the top of the page, you have the option to Start or Resume your session. Additionally, you can reset the status of contacts by clicking on the Reset button at the top, allowing you to manage the progress of your calling sessions effectively.
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• Note: You can reset the status of contacts to make them available for calling again if they were previously marked as Completed or No Answer, etc.. This allows you to retry calling those contacts during future sessions.
  
  

Step 3: Call History

• Description: Here, you can view the entire call history for the particular Power Dialer list, including details of each call made, such as call duration, outcome, and any associated notes. This helps you track the progress and performance of your calling.
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Step 4: Sessions

• Description: Here, you can view all the session details, including Total Calls, Answered Calls, Total Talk Time, Average Talk Time, and the User Name associated with each session. This provides a comprehensive overview of the session's performance and metrics.Clicking on a single session will provide detailed information, including individual call data, outcomes, duration, and the associated user.
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Step 4: Details

• Description: The Dialer List displays comprehensive details, including:some text
  • Basic Information: List name, description, and assigned users.
  • KPIs: Metrics such as total calls, answered calls, total call duration, and average call duration. These are available both for all users collectively and for each individual user.
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Step 5: Stats of All Users

• Description: Under the Power Dialer menu, you can:some text
  • View KPIs: Track key performance indicators across all dialer lists.
  • Monitor Sessions: Access details of ongoing and completed sessions.
  • Review Call History: See the complete history of calls made on all dialer lists.
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Step 6: Dialer Settings

• Description: In Dialer Settings, you can configure the call interval, specifying the number of seconds between two consecutive calls. This allows you to control the pacing of outgoing calls.

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FAQs: Power Dialer List Details

1. What information can I view in the Dialer List?

You can view:

• Basic details: List name, description, and assigned users.
• KPIs: Metrics like total calls, answered calls, total duration, and average call duration.

2. Can I see KPIs for individual users?

Yes, KPIs are available both for all users collectively and for each individual user.

3. Where can I see the call history for a dialer list?

The complete call history for all dialer lists can be found under the Power Dialer menu.

4. How do I track ongoing or past sessions?

Sessions are displayed under the Power Dialer menu, along with their statuses and details.

5. Can I customize the call interval between consecutive calls?

Yes, you can adjust the call interval in seconds under Dialer Settings.

6. Is there a way to see performance metrics for a specific list?

Yes, navigate to the specific dialer list, where you can view its performance metrics and details.

7. How can I identify which users are assigned to a particular dialer list?

Assigned users are listed under the Basic Details section of each dialer list.

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Need More Help?

• Contact Support: For further queries, reach out to our support team.

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